WHEN WILL MY ORDER SHIP?
All orders have a processing and shipping time frame. Most orders are processed and shipped within 3-5 business days unless you selected Express options at checkout, your order will ship the same day if the order was placed before 10 AM EST.
For new collections or arrivals there may be an additional 2 - 4 day processing delay.
Orders will ship in the order they are available. Please contact Shop L. Simone Co. Customer care if you have any questions.
WHY WAS I CHARGED TWICE?
If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
HOW DO I USE A STORE CREDIT AND A COUPON CODE?
Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.